All our shipments arrive within a maximum of 24–48 hours, provided the order is placed before 7:00 PM. Upon placing your order, you will receive an email with delivery details.
How much does shipping cost?
Spanish Mainland: We offer free shipping on orders of €20.00 or more. For orders below this amount, the shipping cost within the Spanish mainland is €3.50.
Balearic Islands: Shipping costs are €3.99 for orders under €20.00 and €2.99 for orders of €20.00 or more.
Canary Islands: We do not currently ship to this region.
Portugal (excluding the Azores and Madeira): Shipping costs are €4.50 for orders under €20.00 and €1.99 for orders of €20.00 or more.
How can I pay?
We accept card payments and PayPal.
Can I change or cancel my order?
You can view all your orders by accessing your account. Once an order has been placed, it cannot be cancelled, as it immediately enters the preparation process. Please contact us if you have any questions or concerns.
When will I receive my order?
You will receive your order within 24 to 48 hours; orders placed on Saturday or Sunday will be processed on the next business day.
You can track your order via your account or contact us if you have any questions.
Can I return my order?
We do not accept returns on orders due to the nature of the product and hygiene considerations; however, if you encounter any issues with your order, please contact us and we will be happy to assist you.
Account
I cannot access my account or I have forgotten my password.
No problem! If you can't log in, click "Reset password," enter your email, and an email will be sent to you to recover your password. Still having trouble? Contact us.
Is my account secure?
Of course! We protect your confidential information just as we protect you from the sun.
Sunscreen and Sun Safety
Where can I find more information about sun protection and how to use it?
Our "Protect Yourself from the Sun" page is packed with information about our products—including what to buy, how to apply them, and a comprehensive list of FAQs about sun protection—as well as the key to a safe and happy day in the sun.
How can I tell which Hawaiian Tropic product is right for me?
We have created a practical buying guide that summarizes the differences between all our products. This should help you determine which products are best suited for you.
Offers and Promotions
Do you run promotions at any time?
Of course. Subscribe to our mailing list, and we’ll send the latest offers and sun protection tips straight to your inbox. You can subscribe at the bottom of this page (or at the bottom of any page on our site).
