Shipping methods
SHIPPING METHODS
At Hawaiian Tropic, we work with the best transport companies to handle orders with the care they deserve and to offer excellent service.
SHIPPING METHODS
1. SPAIN - PENINSULA SHIPMENTS 24/48H SENDING (Monday to Thursday and in July and August for orders placed before 2:00 PM)
- For orders from €0 - €14.99, shipping cost of €1.99 including VAT.
- For orders over €15, free shipping.
2. PORTUGAL - STANDARD PENINSULA SHIPMENTS 24/48H MRW
- For orders from €0 - €14.99, shipping cost of €4.50 including VAT
- For orders over €15, shipping cost of €1.99 including VAT
- For orders from €0 - €14.99, shipping cost of €3.99 including VAT
- For orders over €15, shipping cost of €2.99 including VAT
SHIPMENT TRACKING
If you have not received your tracking number, you can contact us so we can provide it to you.
Sending: https://www.sending.es/
MRW: https://www.mrw.es/
ORDER INFORMATION
Orders placed before 2:30 PM will be included in the same day's shipment and will therefore arrive within the next two days before 7:00 PM. If, on the other hand, the order is placed after that time and/or on a weekend, the shipment will be made on the next business day at 4:30 PM.
At the time of purchase:
Hawaiian Tropic will send you a purchase confirmation email.
The package will be prepared and sent on the same day (if before 2:30 PM).
Sending/MRW will notify the customer of arrival within the next 24/48 hours.
Island shipments have an arrival window of 48/72 hours with the same time conditions as peninsular shipments.
TRANSPORT AND DELIVERY TIMES
Products are delivered to the address indicated by the customer on the order form, and only to the geographical destinations specified in the delivery methods.
All products are shipped in perfect condition. The customer must notify the logistics company ( or the postman) of the slightest trace of impact (holes, crushing marks, etc.). In case of package damage, the customer must refuse delivery of the order and contact the logistics company.
As with any shipment, a delay may occur or the product may be lost. In these cases, Hawaiian Tropic will contact the logistics company to request information about what happened and initiate the appropriate procedures. Regardless of this, the amount paid to the customer will be refunded or an identical package will be sent as soon as possible.
Hawaiian Tropic is not responsible for possible shipping delays if they are the responsibility of the logistics company.
DELIVERY ERROR
The consumer must notify the SELLER, on the same day of delivery or at the latest on the first business day after delivery, of any claim due to a delivery error and/or non-conformity of the goods in kind or quality.
In case of delivery error or exchange, any product for exchange or refund must be returned to the SELLER with all elements of the order and in its original packaging, in perfect condition, to the SELLER'S ADDRESS.
Before the exchange, Hawaiian Tropic must be informed and have the prior approval of the SELLER, who, if agreed, will resend the package to the correct address.
Shipping costs will be borne by the customer, except in cases where the product contains some type of defect or is used.
RETURNS AND CLAIMS
The buyer will have a maximum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without stating the reasons.
The right of withdrawal must be exercised by notification through telephone communication to 91 621 40 07, by sending an email to hawaiiantropic@imprexeurope.co, or by sending a written notice to our postal address Avda. de la Industria, 22-26 28947, Fuenlabrada.
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supply of services or goods made according to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
– Returns
The customer must send the product directly to our offices at Avda. de la Industria, 22-26 28947, Fuenlabrada, without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline will be considered met if the customer returns the product before the end of the deadline.
The customer will bear the costs of returning the product.
The right of return cannot be exercised for: Products returned opened, incomplete, deteriorated, damaged or dirty by the customer. Once the package is received in our warehouse, the refund will be made within 30 days.
– Refund of payment
The refund of the amounts received by the customer will be made using the same payment methods used by the customer, unless otherwise agreed.
Hawaiian Tropic may withhold the refund until it has received the product, reason for withdrawal, or until the customer provides proof of return thereof, whichever condition is met first.
In case of unjustified delay by Hawaiian Tropic, regarding the return of the amounts paid, the customer may claim double the amounts paid, without prejudice to the right to be compensated for the damages suffered that exceed that amount.
– Defective Product Return
In the event that the product is not in good condition and the causes attributable to this are not a consequence of the customer, the customer will have the right to return the product, informing Hawaiian Tropic of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
Hawaiian Tropic undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.